Yes, it will work even if your phone is roaming.

1. Insert your physical SIM to your phone
2. Log in to the e& UAE app
3. Select “Activate your eSIM” option on the app
4. Confirm your eSIM activation
5. Once you select this option, your physical SIM will be deactivated
6. You will get your QR code
7. Share this QR code with another device, as it requires scanning it from your phone

From your iPhone

Make sure your iPhone XS, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above

• Scan your QR code
• Go to Settings > Cellular
• Select “Add Cellular Plan” to launch the camera automatically
• Use your iPhone to scan the QR code that you received via e& UAE app

From your Samsung

• Scan your QR code
• Go to Settings > SIM Card Manager
• Select eSIM > Add Mobile Plan to launch the camera automatically
• Use your Galaxy phone to scan the QR code that you received via e& UAE app

In case you shared the QR code with an untrusted account by mistake – before you activated the QR code on your phone – please call 101 or visit any e& store to deactivate it to stop someone else from scanning the code.

If you lose your QR code, you need to apply for eSIM replacement through e& UAE app or by visiting our nearest e& outlet.

If you lose your QR code before scanning it, please call 101 or visit any e& outlet to deactivate it to stop someone else from scanning the code.